About Us

MM Online is a company that bridges the ideal between our workforce and the vision of our clients helping them achieve their goals. We achieve this by getting to know your customer service processes and implementing the correct systems that allow our team to deliver the best customer experience for your clients.

MISSION

Enhance the lives of our collaborators.

Change the work culture of Tijuana.

VISION

Call Center Services

We provide comprehensive management of sales campaigns, support, telemarketing, and customer service, guaranteeing first-class infrastructure and highly trained bilingual staff.

Do the right thing because it is the right thing to do.
Care about what you do every day.
Be Great!

OUR CORE
VALUES

Team Members

Meet the MM Online team, whose dedication and experience drive our clients' success. Discover how our customer-centric approach, customized solutions, and operational excellence set us apart in the industry.

Emanuel Ramos

Chief of Engineering and

Project Development

An engineer with multiple certifications and over 10 years of experience in strategic consulting, he designs technological solutions and customized projects that optimize operations, increase efficiency, and maximize profits for our clients in the United States and Latin America.

Angel Ortiz

Human Resources Manager

Recognized for his management of the area and his talent recruitment skills like no one else. He fosters an organizational culture based on growth, well-being, and continuous talent development that drives the success of MM Online.

Horacio Villalon

VP & Co-Founder

A strategic visionary with over 17 years of call center experience, he drives the growth of MM Online, leading with innovation, transparency, and a focus on sustainable results for our international partners.

Emmanuel Peralta

Operations Manager

Experienced and highly recognized in strategic management areas with 20 years of experience, he precisely directs daily operations, ensuring productivity, quality, and goal achievement for every account and campaign managed.

Ignacio Vázquez

Training Manager

With over 25 years of experience. Named "Tijuana's Best Trainer." He develops high-impact training programs, ensuring each agent becomes a world-class service and sales professional.

Sergio Peña

Senior Data Specialist

Recognized for analyzing key metrics to transform data into effective strategies, driving smart decisions and measurable results for our clients.

Gustavo Macías

Systems Manager and

Information Technologies

A leader with 20 years of experience in the sector, he manages the technological infrastructure, ensuring security, connectivity, and optimal performance in every Call Center station and campaign.

Luis Bojórquez

Tax Services Manager

Expert in tax solutions for individuals and legal entities in the United States, optimizing accounting processes and ensuring compliance with efficiency and accuracy.